SMS Privacy

1.0 Purpose of SMS Communications

Credence uses SMS messages primarily for legitimate business purposes, such as:

• Work schedules, meeting reminders, or task notifications
• Security or verification messages (e.g., two-factor authentication)
• Urgent company updates or operational alerts
• Responses to employee-initiated requests

Credence recruiting staff may also use SMS for candidate scheduling and communication. Candidate-facing disclosures are published on the Credence Careers site.

We do not use SMS for marketing or promotional purposes.

2.0 Scope of Devices

This policy applies to any phone number used to receive SMS communications from Credence, whether the device is personal, Credence-issued, or government-furnished equipment (GFE), and regardless of network connection.

3.0 Information Collected

When using SMS, Credence may collect:

• Your phone number
• The content of the text message
• Message details (date, time, delivery and error status)

We do not use SMS to collect sensitive information such as Social Security numbers, banking details, or health data.

4.0 How Information is Used and Shared

SMS data is used primarily to support business communications between you and Credence.

• We do not sell or trade SMS information.
• SMS data may be shared with trusted service providers (such as CallTower, our communications partner) for delivery and system support. These providers act only on our behalf and are not permitted to use SMS data for their own purposes.
• Credence reserves the right to review SMS content in cases of suspected policy violations or misconduct, consistent with HR policies and applicable law.
• Information may be disclosed if required by law.