Army ITES-3S

General Description

Army’s Information Technology Enterprise Solutions-3 Services (ITES-3S) Multiple-Award Contract (MAC)

The ITES-3S contract will provide Federal Government agencies with integrated Information Technology (IT) solutions for evolving needs on a global basis. The ITES-3S scope will include a full range of services and solutions necessary for agencies to satisfy their enterprise infrastructure and infrastructure goals with IT services worldwide. The scope includes the Command, Control, Communications, Computers and Information Management (C4IM) requirements.

Contract Number


Period of Performance

September 25, 2018 – September 24, 2027

DUNS Number




ITES-3S SB Contract and Ordering Guide

Download “ITES-3S SB Contract”

Download “ITES-3S Ordering Guide”

Scope of Awarded Contract

The overall objective of ITES-3S is to provide industry best practice, best value, non-personal services to enable a broad range of enterprise-level support services for IT integration and service management activities to the Army, other DoD agencies, and all other Federal agencies including, but not limited to, locations CONUS, OCONUS, and warzone areas.

The ITES-3S scope will include a full range of services and solutions necessary for the Army to satisfy its support of the Army Enterprise infostructure and infrastructure goals with IT services throughout CONUS and OCONUS locations, including warzone areas. The scope includes the Command, Control, Communications, Computers, and Information Management (C4IM) requirements as defined in Army Regulation 25-1 (AR 25-1). Additionally, ITES-3S will include the services and solutions necessary for the Army and other services to transition from current service-centric information environments to the enterprise JIE as directed by the DoD CIO.

ITES-3S contemplates IT services-based solutions under which contractors may be required to provide a full range of equipment and software associated with those services. In addition to equipment and software, incidental construction may be required to provide a total solution. Therefore, end-to-end solutions to satisfy worldwide development, deployment, operation, maintenance, and sustainment requirements are included. Also included is support to analyze requirements, develop and implement recommended solutions, operate and maintain legacy systems and equipment. The types of services and solutions required for this acquisition will fall under the following Task Areas: Cybersecurity Services; IT Services; Enterprise Design, Integration, and Consolidation; Network/Systems Operation and Maintenance; Telecommunications/Systems Operation and Maintenance; Business Process Reengineering; IT Supply Chain Management; and IT Education & Training. It is the intent of the Government to establish a scope that is broad, sufficiently flexible to satisfy requirements that may change over the period of performance, and fully comprehensive so as to embrace the full complement of services that relate to IT.

The scope of the Master Contract includes every conceivable aspect of IT services, including, but not limited to:

  • Cybersecurity Services
  • Information Technology Services
  • Enterprise Design, Integration, and Consolidation
  • Network/Systems Operation and Maintenance
  • Telecommunications/Systems Operation and Maintenance
  • Business Process Reengineering (BPR)
  • IT Supply Chain Management
  • IT Education & Training

Features and Benefits

When agencies use the ITES-3S SB contract, they sign on to a next-generation MAC that includes:

  • Government-wide use – Army, DoD, and other federal agencies
  • No contract usage fee
  • Decentralized ordering (All TORs issued via CHESS IT e-mart)
  • Performance-Based Cost, T&M, FFP, and Cost Reimbursement (CR) task orders
  • 131 labor categories

Contact Information

For detailed information on how Credence can meet your needs using this contract, please contact:

Alex Choi, ITES-3S Program Executive
Phone Number: (571) 565-3817

ITES-3S Contacts

ITES-3S is managed by the Computer Hardware, Enterprise Software and Solutions (CHESS) program at Ft. Belvoir, VA.