About the Customer
The Defense Logistics Agency (DLA), a vital component of the U.S. Department of Defense, plays a critical role in supplying the nation’s military forces and supporting their operations. DLA ensures the availability of necessary resources and materials, spanning across a vast range of logistical needs. The DLA is making investments into leveraging Artificial Intelligence and Machine Learning (AI/ML) for a variety of use cases. The DLA’s Defense Automatic Addressing System (DAAS) is a significant DoD data broker which processes billions of transactions per year and massive amounts of data to support logistical solutions across the DoD.
Customer Challenge
DAAS faces the substantial challenge of maintaining complex agreement cycles with numerous DoD partners. The strategic application of AI to search existing agreements and generate new ones based on this rich dataset presents a transformative opportunity to streamline these critical processes and enhance operational effectiveness.
Credence Solution
Credence is the Managed Service Provider (MSP) responsible for hosting DAAS in a Secure Cloud Computing Architecture (SCCA) compliant AWS GovCloud Landing Zone. For this use case, Credence developed Advanced Search and AI Generation solutions. The Advanced Search capability utilizes an agentic AI model to effectively query unstructured Interface Control Agreements (ICAs). The Agreements AI Generation solution automates the extraction of key information from diverse documents and draft ICA renewals.
Credence architected and implemented the solution with the following AWS managed services:
- Bedrock as a cost-effective endpoint, orchestrating an agentic model to run parallel searches across the data set
- Elastic Container Service (ECS) for efficiency and scalability of the micro service architecture
- Application Load Balancer (ALB) for streamlined path based routing
- S3 for storage of the agreement artifacts
- DynamoDB for efficient storage and retrieval of metadata
- EventBridge for automated triggering of events to initiate the agreement generation process based on pre-defined schedules
- Lambda to orchestrate the core workflow, including information extraction, draft generation, and validation processes.
As illustrated in the diagram below, these AWS approved services are leveraged to ensure efficiency, scalability, cyber compliance, and cost effectiveness.
Results and Benefits
The Advanced Search solution orchestrates an agentic model capable of running parallel searches across the entire collection of agreements within seconds, addressing the shortcomings of traditional search by understanding the context and navigating complex document structures. The AI Generation solution enabled DAAS to transition to a system capable of sophisticated document generation. It can pre-fill templates, define constraints for the GenAI, and validate outputs, repurposing this curated information for a new task. The system learns from the vast corpus of unstructured data—past ICAs, annexes, addendums, and even freeform communications like emails and coordinator notes. This allows the GenAI to master stylistic nuances, common clauses, specific DoD language, and DLA terminologies, ensuring that the generated ICAs are not only accurate but also reflect established practices and negotiated specifics, showcasing an efficient repurposing of the entire data ecosystem for enhanced operational efficiency.
The transition to GenAI-powered search and automated document generation exemplifies how the DLA can leverage existing technological investments to achieve greater efficiencies. By strategically leveraging established search capabilities and rich metadata stores, the DLA can streamline complex processes like agreement renewals, leading to faster turnaround times, enhanced accuracy, significant cost savings, and a more strategic allocation of valuable human expertise. As these systems mature, the potential for continuous optimization and expansion to handle even more complex legal and contractual documents is immense.
About Credence
Credence, an AWS Premier Tier Partner, possesses multiple AWS Competencies and Service Delivery designations, including the Migration and Modernization Consulting Competency, Government Consulting Competency, GenAI Competency (pending approval), and is part of the Managed Services Provider Program, demonstrating our specific expertise in these areas. As a leading Cloud MSP at DLA and across the DoD, Credence has the capabilities and experience of managing the full cloud lifecycle from initial migration to modernization. With a strong foothold in cloud, Credence leverages cutting-edge technologies to deliver AI/ML solutions that catalyze automation and predictive capabilities. Credence’s holistic approach – spanning data engineering, AI, platform engineering, cybersecurity, and operations – establishes the foundation as a trusted partner in driving organizations toward innovation and success in the digital era.